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Supermarket slip and fall incidents: navigating personal injury claims

by Talei Morgan, head of liability – Australia An increasing number of advertisements have surfaced across some states in Australia for personal injury claims as a result of slip and fall incidents in supermarkets. A recent ACT Court of Appeal decision may explain this development. A look back In 2022, the ACT Supreme Court ruled against a […]
March 31, 2023
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Turning challenges into opportunity: What’s next for the French insurance and claims management industry?

Written by Carol ETCHEBARNE, managing director, France Read the French version. Collectively, we are facing a cocktail of events — from a pandemic to the war in Europe and most recently, inflation. These circumstances have created a unique crisis in France that has not been experienced in nearly two decades. While many people are optimistic, […]
March 24, 2023
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Property disrepair claims – An awakening

by Nigel Lambert, liability technical and audit manager The UK media have extensively reported on the issue of mould caused by property disrepair following the death of Awaab Ishak. The Coroner issued a Regulation 28: report to prevent further deaths to The Department for Levelling Up, Housing and Communities who have published their response. Rising awareness The Housing Ombudsman sent […]
March 07, 2023
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New year, new e-scooter liability rules and regulations

Read this in Norwegian. Electric scooters (or e-scooters) have become increasingly popular. Several commercial operators have established themselves — in cities and residential areas — as a method of transportation that can be rented using a mobile phone application. According to sales figures from the electronics industry, there are hundreds of thousands of privately owned […]
December 09, 2022
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The rise of e-scooters and electric vehicles: What does it mean for the claims industry?

By Laura Horrocks, ‪head of fraud data and insight and Chris Frechette, vice president, liability practice As transportation technology progresses, issues of safety, fraud and liability will need continuous monitoring to match the changing landscape. Electric scooters (or e-scooters) are now a familiar sight on UK streets but are new enough that safety and legal […]
August 30, 2022
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Kick off to WCI 2022

By Max Koonce, chief claims officer The Workers’ Compensation Institute (WCI) will celebrate the 76th Annual Workers’ Compensation Educational Conference and the 33rd Safety & Health Conference in Orlando, Florida August 21-24. An array of stakeholders representing all facets of the industry will once again begin a dialogue and exchange ideas about how to improve […]
August 18, 2022
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Tagged or flagged: social media investigations

By Mandy Yousif, director, investigation services Social media platforms have emerged as a powerful tool for communication in recent decades. Considering the volume of data collected daily, it’s no surprise they have also become a useful source for researchers and investigators working on various insurance and non-insurance related matters. As reliance on these platforms continues […]
June 22, 2022
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Canadian conversations: 3 challenges facing companies

By Gary Gardner, BA CIP, Senior vice president, national sales As we kick off the RIMS Canada conference, we’re provided an opportunity to reflect on key claims trends. But with these opportunities comes challenges for many companies. Understanding what’s at play can help organizations operate more effectively and efficiently in the future. So let’s dive […]
October 05, 2021
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